Privacy Policy

Last updated: December 15, 2024

At Scatevetto Toys, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, purchase our products, or interact with our services. This policy complies with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian privacy laws.

Information We Collect

Personal Information

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, mailing address
• Account Information: Username, password, account preferences
• Order Information: Purchase history, payment information, shipping details
• Communication Information: Customer service inquiries, survey responses, feedback
• Marketing Preferences: Newsletter subscriptions, communication preferences
• Child Information: Age ranges and interests when provided for product recommendations

Non-Personal Information

We also collect non-personal information including:

• Technical Information: IP address, browser type, device information, operating system
• Usage Information: Pages visited, time spent on site, click patterns, referral sources
• Cookies and Tracking Data: As described in our Cookie Policy
• Geographic Information: General location data for shipping and regional compliance

How We Collect Information

We collect information through various methods:

• Direct Collection: When you create an account, make a purchase, contact us, or subscribe to our newsletter
• Automatic Collection: Through cookies, web beacons, and analytics tools when you use our website
• Third-Party Sources: From payment processors, shipping companies, and social media platforms (with your consent)
• Surveys and Feedback: When you participate in customer surveys or provide product reviews
• Customer Service: During phone calls, emails, or chat sessions with our support team

How We Use Your Information

We use your personal information for the following purposes:

Primary Purposes

• Order Processing: Processing and fulfilling your orders, including payment processing and shipping
• Customer Service: Responding to inquiries, providing support, and resolving issues
• Account Management: Creating and maintaining your customer account
• Product Recommendations: Suggesting age-appropriate toys based on provided information
• Legal Compliance: Meeting legal and regulatory requirements

Secondary Purposes (with consent)

• Marketing Communications: Sending newsletters, promotional emails, and special offers
• Website Improvement: Analyzing usage patterns to improve our website and services
• Product Development: Understanding customer preferences to develop new products
• Personalization: Customizing your website experience and product recommendations
• Market Research: Conducting surveys and analyzing customer trends

Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in:

• Payment processing (credit card companies, payment gateways)
• Shipping and logistics (Canada Post, courier companies)
• Email marketing services (with appropriate data processing agreements)
• Website hosting and maintenance
• Customer support tools and systems
• Analytics and marketing platforms

Legal Requirements

We may disclose your information when required by law, including:

• Compliance with court orders, subpoenas, or legal processes
• Protection of our rights, property, or safety
• Investigation of suspected fraud or illegal activities
• Enforcement of our Terms of Service
• Emergency situations involving personal safety

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, subject to the same privacy protections.

Data Security

We implement comprehensive security measures to protect your personal information:

Technical Safeguards

• Encryption: All sensitive data is encrypted in transit and at rest
• Secure Servers: Data is stored on secure servers with restricted access
• Firewalls: Network security measures to prevent unauthorized access
• Regular Updates: Security patches and software updates are applied promptly
• Access Controls: Multi-factor authentication and role-based access controls

Administrative Safeguards

• Employee Training: Regular privacy and security training for all staff
• Background Checks: Security screening for employees with access to personal information
• Incident Response: Procedures for responding to security breaches
• Regular Audits: Periodic security assessments and compliance reviews
• Data Minimization: Collecting and retaining only necessary information

Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this policy:

• Account Information: Retained while your account is active and for 7 years after closure
• Transaction Records: Kept for 7 years as required by Canadian tax and business laws
• Marketing Communications: Until you unsubscribe or withdraw consent
• Customer Service Records: Retained for 3 years for quality assurance and training
• Website Analytics: Aggregated data may be retained indefinitely for business insights

Your Privacy Rights

Under Canadian privacy law, you have the following rights regarding your personal information:

Access Rights

• Right to Access: Request a copy of the personal information we hold about you
• Right to Correction: Request correction of inaccurate or incomplete information
• Right to Deletion: Request deletion of your personal information (subject to legal requirements)
• Right to Portability: Request your data in a commonly used format

Consent Management

• Withdraw Consent: Withdraw consent for marketing communications or optional data processing
• Opt-Out: Unsubscribe from newsletters and promotional emails
• Cookie Preferences: Manage your cookie settings through our preference center
• Account Closure: Request closure of your customer account

How to Exercise Your Rights

To exercise any of these rights, please contact us at:

• Email: [email protected]
• Phone: +1 (416) 555-0123
• Mail: Privacy Officer, Scatevetto Toys, 1245 Bay Street, Suite 402, Toronto, ON M5R 3K4

We will respond to your request within 30 days and may require verification of your identity to protect your information.

Children's Privacy

Protecting children's privacy is especially important to us as a toy company:

• Age Verification: We do not knowingly collect personal information from children under 13 without parental consent
• Parental Consent: We require parental consent for any information collection from children
• Limited Collection: We collect only minimal information necessary for toy recommendations
• Secure Handling: Children's information receives additional security protections
• Parental Rights: Parents can review, modify, or delete their child's information at any time

International Transfers

While we primarily operate within Canada, some service providers may be located outside Canada:

• Adequate Protection: We ensure international transfers only occur to countries with adequate privacy protections
• Contractual Safeguards: We require service providers to maintain Canadian privacy standards
• Limited Purposes: International transfers are limited to specific, necessary business purposes
• Your Consent: We will obtain your consent for any international transfers where required

Cookies and Tracking

We use cookies and similar technologies to enhance your website experience. For detailed information about our use of cookies, please see our Cookie Policy.

Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws:

• Notification: We will notify you of significant changes via email or website notice
• Effective Date: Changes take effect on the date specified in the updated policy
• Review Period: We recommend reviewing this policy periodically
• Continued Use: Continued use of our services after updates constitutes acceptance of the new policy

Data Breach Notification

In the unlikely event of a data breach affecting your personal information:

• Immediate Action: We will take immediate steps to contain and assess the breach
• Authority Notification: We will notify the Privacy Commissioner of Canada if required
• Individual Notification: We will notify affected individuals if there is a real risk of significant harm
• Remedial Measures: We will provide information about steps you can take to protect yourself
• Prevention: We will implement additional measures to prevent future breaches

Questions and Complaints

If you have questions about this Privacy Policy or wish to file a complaint:

Contact Our Privacy Officer

• Email: [email protected]
• Phone: +1 (416) 555-0123
• Mail: Privacy Officer, Scatevetto Toys, 1245 Bay Street, Suite 402, Toronto, ON M5R 3K4

External Complaints

If you are not satisfied with our response, you may file a complaint with:

• Office of the Privacy Commissioner of Canada
• Website: www.priv.gc.ca
• Phone: 1-800-282-1376
• Email: [email protected]

Governing Law

This Privacy Policy is governed by the laws of Canada and the province of Ontario. Any disputes arising from this policy will be resolved in the courts of Ontario, Canada.

Commitment to Privacy

At Scatevetto Toys, we are committed to maintaining the highest standards of privacy protection. We believe that trust is fundamental to our relationship with customers, and we are dedicated to earning and maintaining that trust through transparent, responsible handling of your personal information.

We regularly review and update our privacy practices to ensure they meet or exceed Canadian privacy standards and reflect the evolving needs of our customers and their families.